Question 1

What products can you supply?

Accepted Answer

SINOCONVE supplies rubber conveyor belts, power transmission belts, timing belts, V belts, automotive belts, PK belts, and conveyor rollers for different industrial conveying and transmission needs.

Question 2

Which industries are your products used in?

Accepted Answer

Our products are widely used in mining, quarrying, cement production, power plants, steel plants, ports, logistics systems, agricultural machinery, construction equipment, and general industrial applications.

Question 3

Do you offer customized conveyor belts?

Accepted Answer

Yes. Conveyor belts can be customized according to width, length, thickness, fabric grade, cover rubber, surface pattern, color, logo, packaging, and actual working conditions.

Question 4

What is the minimum order quantity?

Accepted Answer

For rubber conveyor belts, the usual MOQ is around 50 meters. For V belts and other transmission belts, MOQ is commonly 30-50 pieces, depending on the belt type and model.

Question 5

How long does production usually take?

Accepted Answer

The normal production lead time is about 30 days after order confirmation. For urgent projects, we can discuss a faster production plan, usually around 15-20 days.

Question 6

Can I get a sample before placing an order?

Accepted Answer

Yes. Samples can be provided free of charge, while the express cost is paid by the customer. Please share your required product type, size, and delivery address.

Question 7

Can you make OEM or ODM products?

Accepted Answer

Yes. We support OEM and ODM production based on customer drawings, samples, logo design, packaging requirements, or special application conditions.

Question 8

What certificates or test documents can you provide?

Accepted Answer

We can provide ISO 9001 certification, SGS test reports, DIN-related product documents, and other quality inspection reports according to order requirements. Third-party testing can also be arranged when needed.

Question 9

How is product quality controlled?

Accepted Answer

Quality is controlled through raw material inspection, production process monitoring, finished product checking, and performance testing before shipment, helping ensure that the products meet confirmed specifications.

Question 10

How do you handle quality problems?

Accepted Answer

If the issue is confirmed to be caused by our product quality, we will provide technical support and discuss a suitable solution, such as replacement, compensation, or another agreed arrangement.

Question 11

How are conveyor belts packed for export?

Accepted Answer

Conveyor belts are usually packed with PVC board, iron sheet, wooden pallets, or other suitable export packaging to help reduce damage during long-distance transportation.

Question 12

Do you have conveyor belts in stock?

Accepted Answer

Most conveyor belts are produced according to customer requirements, so fixed stock is limited. For standard models or common specifications, stock availability can be checked case by case.

Question 13

What payment terms do you usually accept?

Accepted Answer

Our common payment term is 30% deposit before production and 70% balance before shipment. L/C and other payment methods can be discussed according to the order situation.

FAQ